Returns policy

How do I return an item?

If you wish to return an item you have bought, we have a 30-day return policy. This means you have 30 days after receiving your item to request a return.

To be eligible for a return or exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase. Please note that you will need to pay the cost of returning the item to us.

To start a return please send your item/s to: Guts UK, 2 St Andrews Place, London, NW1 4LB.

Email: info@gutscharity.org.uk to let us know you're returning your item/s.

Damages and issues

Please check your order when you get it. Contact us straight away at info@gutscharity.org.uk if the item is damaged, or if you receive the wrong item. We will look into the issue for you.

Non-returnable items

Certain types of items cannot be returned. These include: Custom products (such as special orders or personalised items), Personal care goods (such as beauty products), Perishable goods (such as food, flowers, or plants) Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items.

Exchanges

Once the return is accepted, we will notify you that your exchange item is on its way.

Refunds

We will notify you once we have received and checked the item you returned. We will let you know if we can approve the refund or not. If approved, you will automatically be refunded on your original payment method. Please be aware that it can take some time for your bank or credit card company to process the refund.